Individual Account Executive
Each Client is assigned their own account executive. This gives your staff the security and comfort of dealing with the same representative who is uniquely familiar with your practice. And yes, each account representative has a backup.
No Recorded Voice prompts
All calls are answered personally. Does anyone want to go through the labyrinth of touchtone choices, only to be left on hold, disconnected, or worse, left with an unresolved billing inquiry. We never use electronic voice prompts during regular business hours. When a patient calls they speak directly with an account representative. Questions are answered courteously, and all efforts are made to expedite a settlement. Patient privacy and support are never compromised.
24 Hour Claim Processing
When claims are received in our office, they are processed within 24 hours
. Whether you use paper to submit your receivables or our unique Palm/PDA electronic billing application,
our goal is lightening fast data entry and bill submissions.
Electronic Claims Submissions
We daily submit your claims electronically to Medicare, Medicaid, BCBS and all commercial carriers.
Once we receive your data, your account representative checks for errors, make corrections if necessary, and submit the claims.
We aggressively follow-up on all claims. In addition to your individual account executive that deals with carriers and patients, PHR
has follow-up specialists that assist in calling patients to deal with outstanding balances. We know that we dont get paid unless you get paid.