FAQ

The following is a list of the most frequent asked questions that we have received. We have also provided responses to those questions for your convenience.

Q. What are the initial setup costs for your services?

A. Free! No Setup Fee! We want you to make money before we make money.

Q. Do I need a computer or any other equipment to file electronically?

A. No. We provide a pick-up service for the information that is required for processing claims. Electronic claim processing can then begin once the information is entered into our system.

Q. How can Xyber Med improve your cash flow?

A. We challenge all rejected claims and dramatically reduce your accounts receivable. We file all claims electronically, which maximizes your insurance claim reimbursements in the shortest possible time. We eliminate the overhead expense associated with insurance billing which can result in substantial savings of 60% or more.

Q. Will there be a delay in billing while we are being set up for electronic claims filing?

A. No, setup happens rather quickly. After receiving the provider enrollment form back from a practice, we normally have them setup within 4 business days.

Q. Would it be more cost effective to file electronic claims in-house instead of using a billing service?

A. No, We substantially reduce your operation overhead (salary, benefits, office space, hardware and software costs are eliminated). And, we do all of the above at a small fraction of what it would cost your operation to perform the same tasks.  Effective medical billing is a much more detail oriented specialty then most in-house billers realize.

Q. Can Cyber Med collect on overdue accounts?

A. We certainly can. We will follow-up on all your receivables in order to reduce un-collectable accounts. We have an excellent system for tracking outstanding monies owed to you. Important in medical billing today, where timely filing is increasingly becoming an issue in both claims processing and appeals.

Q. Can Xyber Med handle multiple medical specialties within a single practice / operation?

A. Yes, we incorporate state of the art technology and the most effective billing techniques available to handle multiple physicians and specialties within a single practice.

Q. How long does it take to receive reimbursement?

A. The average time to collect on electronic reimbursement is between 14 to 21 days.

Q. How much does our service cost?

A. We charge a percentage based on the monies that we collect for your practice. Our fees are competitively priced and vary based on the size of your practice, and the scope of services provided.

Q. Does Xyber Med charge annual renewal fees?

A. No. We do not have any licensing fees or any other ongoing charges. If you relocate, however, we ask that you let us know so that we can update our records. In addition, we will provide you with information about how to handle data exchange when you add a new location or grow your business.

Q. Does your organization guarantee it services?

A. We certainly do. We feel confident about our services and that is why we get paid only after you have collected from the insurance carrier. If we are unable to handle your immediate billing situation via phone, fax, e-mail, or through a commercial carrier, we will pick-up your work within one business day. Finally there is no charge to you for resubmitted claims if it is our fault for the claim being rejected.

If you have any further question regarding our services please feel free contact us info@xybermed.com.